M. (Martine) Millet

“Excellent service, from the outside looking in”

For as long as I can remember I have had a passion for hospitality combined with a genuine obsession for excellent service. Lawyers have a substantive focus and are primarily concerned with the provision of high quality legal services. With my passion I bring a “fresh” view to the provision of services within tFor as long as I can remember I have had a passion for hospitality combined with a genuine obsession for excellent service. Lawyers have a substantive focus and are primarily concerned with the provision of high quality legal services. With my passion I bring a “fresh” view to the provision of services within the legal sector. I ensure that the hospitality aspect within Yspeert's wide range of services receives the right attention. I verify whether our office is living up to the high expectations of our clients and whether there is room to exceed those expectations even further. I advise our employees on the way in which they are communicating with our clients and check in with clients on how they have experienced our hospitality when they are received at the office.he legal sector. I ensure that the hospitality aspect within Yspeert's wide range of services receives the right attention. I verify whether our office is living up to the high expectations of our clients and whether there is room to exceed those expectations even further. I advise our employees on the way in which they are communicating with our clients and check in with clients on how they have experienced our hospitality when they are received at the office.

Of course, an office is nothing without its clients. That is why I like to infuse the tips and tricks I learn in the outside world to Yspeert: What do our clients actually need and what are the opportunities for Yspeert in the market? What role could and should Yspeert play as legal services provider? As a business developer I have a free role whereby I try to connect the outside world with Yspeert and Yspeert with the outside world.

In addition, I put my boundless energy into the branding of our office. Yspeert is able to bring something different to the table when it comes to the provision of legal services. Unlike other firms, the client is not so much served by one individual lawyer, but by Yspeert’s team of legal experts as a whole. When I saw the effort Yspeert puts in providing a multidisciplinary approach and its added value for the client, I immediately felt that not enough attention was paid to this unique way of thinking. I therefore have made it my mission to provide my colleagues with opportunities to spread their knowledge not only through their provision of legal services to clients but also through public engagements and dialogue.

Yspeert advocaten has a modern vision on the legal profession and a wonderfully decisive team. New services are constantly being developed and are always improved. Room for a fresh perspective and new ideas, that it is exactly what suits me.

Martine has had over 25 years of experience in corporate services as well as the hospitality industry. She was, among other things, a restaurant owner and manager in marketing and sales. She was also co-organizer of SMC050 and founder of Gastvrij050. She is also the co-founder of the VTO, a network for enterprising women who believe in sharing and connecting their ideas.

Publications of Martine

Publications of Martine Millet